Customer Service Representative

Job Description:

• Operate in a fast paced environment while managing large amounts of incoming calls
• Open and maintain customer accounts
• Identify and assess customer needs to maximize the customer experience
• Build sustainable relationships of trust through open and interactive communication
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Schedule deliveries and service appointments

Benefits:

• 100% company paid medical, dental and vision
• 401k matching
• Paid Holidays
• Sick Leave and Vacation accrual
• Aflac and Legal Shield offered

Compensation:

Very competitive – DOE

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Requirements:

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Mastery of MS Word, Excel, Outlook and CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

Pre-Employment Screening:

• Drug
• Criminal

Location:

3616 S Genesee St., Seattle, WA 98118

Shift:

Monday through Friday 7AM – 4PM

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